Stashed in: Usability!, HBR
is it just me, or was this article a hot mess? Usally HBR is pretty reasonable if staid.
You're right. This article is all over the place and pretty unactionable...
User Experience vs User Interface... in Cereal!
The experience economy - Chris Dixon
Gratitude Can Make You More Patient for Future Rewards - Andrew O’Connell - Harvard Business Review
4 Ways to Control Your Emotions in Tense Moments