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Don't Confuse Engagement with User Experience - Michael Schrage - Harvard Business Review


Don t Confuse Engagement with User Experience Michael Schrage Harvard Business Review

Source: blogs.hbr.org

Stashed in: Usability!, HBR

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is it just me, or was this article a hot mess? Usally HBR is pretty reasonable if staid.

You're right. This article is all over the place and pretty unactionable...

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