Not So Finest Lufthansa Employees in Frankfurt | LoyaltyLobby
Rohit Khare stashed this in TRAVELMAN
From original link: "I have flown enough and know that “checking if tariff allows involuntarily retouring” is utter nonsense and actually in violation of the passenger rights in Europe. The agents went crazy after I shot a photo of them and left. I just hate when airline employees think that then can get away with giving incorrect and plainly false information to passengers."