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Not So Finest Lufthansa Employees in Frankfurt | LoyaltyLobby

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From original link: "I have flown enough and know that “checking if tariff allows involuntarily retouring” is utter nonsense and actually in violation of the passenger rights in Europe. The agents went crazy after I shot a photo of them and left. I just hate when airline employees think that then can get away with giving incorrect and plainly false information to passengers."

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