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Triangulating the User Experience by @TriKro

Stashed in: Usability!

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More pithy insight into truly understanding your customer and what they really want...

Tristan made me laugh when he said this:

Users are wily and/or chronically incoherent. Sometimes they say things that just don’t make a bit of sense. Sometimes they say things that make a ton of sense but are completely false.

Good times. :)