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Customers and Causality by @TriKro

Stashed in: Lean

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Had a tough time writing this one. Wound up writing 1700 words and then cutting out half of it. Still not really satisfied.

Is the goal of the article to explain this framework?

What situation always results in a problem for our customer?

As a        (customer)          , when I          (situation)           , I want/need          (goal)         .

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