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Apologizing for situations outside of one's control increases trust and demonstrates empathy

TinaCFLE
Apologizing for situations outside of one's control increases trust and demonstrates empathy http://usefulscience.org/post/apologizing-situations-outside-ones-control-increases-trust-and-demonstrates-empathy via @usefulsci
12:26 PM May 20 2014

Stashed in: Empathy, Trust

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