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"We are sorry and embarrassed by what happened. We're determined to be better." ~Comcast customer service rep on Twitter


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I want more people to record and release their conversations with customer service reps.

.@Ryan we are sorry & embarrassed by what happened. We're determined to be better. We clearly have more work to do. http://bit.ly/1ro91jn 

What's fascinating is that this tweet could have been automated.

http://corporate.comcast.com/comcast-voices/comcast-statement-regarding-customer-service-call

There's nothing personal about their response.

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