7 Habits of Highly Emotionally Intelligent People
Rich Hua stashed this in Emotional Intelligence
3. THEY ARE ABLE TO SET BOUNDARIES AND BE ASSERTIVE WHEN NECESSARY
Although their friendly, open nature may make them appear as pushovers to some, people with high EI are able to set boundaries and assert themselves when needed. They demonstrate politeness and consideration but stay firm at the same time.
They do not make needless enemies. Their response to situations, in which there may be conflict, is measured, not inflated, and managed appropriately to the situation. They think before speaking and give themselves time to calm down if their emotions appear to become overwhelming. High EI people guard their time and commitments and know when they need to say no.