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The Case For Finding Your ‘Lime Equation’ And Keeping It Secret


The Case For Finding Your Lime Equation And Keeping It Secret TechCrunch

Source: http://techcrunch.com/2015/05/18/a-ceos-...

For my first major startup Lime Equation, I looked at total email volume and the ratio of internal to external emails – and I did not tell a soul. If email volume for an employee dipped from 500 in March to, say, 200 in April, I knew something was up. Maybe the employee was growing unhappy at the company. Maybe he or she was having personal issues.

The change in numbers was cause for a conversation in which I could diagnose the problem and help the person get back on track. The Lime Equation helped me manage performance and morale without setting quotas, enforcing 9 to 5 hours or otherwise micromanaging people in ways that encourage dishonesty.

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Does this account for people who try to minimize our email?

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