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Complex Airline Loyalty Programs Breed a New Crop of Travel Consultants


Complex Airline Loyalty Programs Breed a New Crop of Travel Consultants Skift

Source: http://skift.com/2015/05/26/complex-airl...

It used to be that saving up 25,000 award miles almost guaranteed a passenger a free domestic plane ticket.

In an era of stingier loyalty programs and fewer cheap award seats though, it’s getting extremely difficult to put those 25,000 miles to good use. As a result, some passengers have turned to external help to find their ideal award tickets.

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It's the new form of travel agent: How to work with the system's complex rules. 

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