Emotional Competency - Paths of Apology and Forgiveness
Tina Miller, MA,CFLE stashed this in wisdom
The fascinating book On Apology, by Aaron Lazare begins with this paragraph: “One of the most profound human interactions is the offering and accepting of apologies. Apologies have the power to heal humiliations and grudges, remove the desire for vengeance, and generate forgiveness on the part of the offended parties. For the offender they can diminish the fear of retaliation and relieve the guilt and shame that can grip the mind with a persistence and tenacity that are hard to ignore. The result of that apology process, ideally, is the reconciliation and restoration of broken relationships.”A genuine and effective apology can reduce the pain of guilt and shame and help to resolve anger. Effective apology can create a satisfactory asymmetrical balance where genuine remorse is accepted as the only available compensation to offset an irreparable loss.