7 Habits Of Innovative Thinkers
Rich Hua stashed this in Emotional Intelligence
Ooh! Maya Angelou reference!
THEY EMPATHIZE WITH CO-WORKERS AND CUSTOMERS
Being emotionally intelligent allows people to feel comfortable around you. To truly understand a customers’ needs you have to have empathy. It’s not just about the product. It’s about the people. As Maya Angelou said: "You may not remember what someone said to you, but you will remember how they made you feel."