Facebook launches Messenger platform with chatbots...
Adam Rifkin stashed this in Chatbots
Facebook's vision is to use AI to get humans out of the loop:
Facebook announced a slew of chatbot partnerships with developers who got early access, like 1-800-Flowers, so you can order flowers by just sending its Messenger bot a friend’s name. Or CNN could send you a “daily digest” of stories that match your interests, and skip the topics you don’t care about.
Zuckerberg explained that with AI and natural language processing combined with human help, people will be able to talk to Messenger bots just like they talk to friends.
For more on what F8 really means, read my thought piece: Facebook Alive.
Through the Messenger Platform’s new Send/Receive API, bots can send more than just text. They will be able to respond with structured messages that include images, links and call to action buttons. These could let users make a restaurant reservation, review an e-commerce order and more. You can swipe through product carousels and pop out to the web to pay for a purchase.
Importantly, Facebook’s Messenger Platform currently doesn’t allow payments directly through a credit card added to Messenger.