Emotional Intelligence 101: Why a Millennial's Letter to Yelp's CEO Got Her Fired
Rich Hua stashed this in Emotional Intelligence
"1. Don't go live when in an emotional state."
In general that's good advice. Don't let emotions dictate what you do.
The moral of the story:
It's all about empathy. Do your best to see things through the eyes of the other side, and your communication will improve automatically. That's easier said than done, but it's a habit worth cultivating.
And the next time you get angry with someone, remember: That anger can be used for good, as long as it's kept under control.