What Google Learned From Its Quest to Build the Perfect Team part 2, by the New York Times
Masha Yudin stashed this in Corporate Culture
We know what makes a good team good, but we do not know how to apply this information. "You can tell people to take turns during a conversation and to listen to one another more. You can instruct employees to be sensitive to how their colleagues feel and to notice when someone seems upset. But the kinds of people who work at Google are often the ones who became software engineers because they wanted to avoid talking about feelings in the first place."
And it's hard to get Google to hire other kinds of people.