A good head and a good heart are always a formidable combination. ~Nelson Mandela
Tina Miller, MA,CFLE stashed this in quotes
"A good head and a good heart are always a formidable combination." - Nelson Mandela
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A good head, a good heart, and a good weapon are an even more formidable combination.
I find I can get more with a kind word and a weapon than I can get with just a kind word.
What's the best weapon? A pen.
For what it's worth.