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How does your organization handle data quality in the digital marketing world?

"we spend a lot of time integrating data from various marketing services and we are constantly faced with data that is not handled consistently across services"

very high quality

Here are just a couple of the many areas where we see the problem:

  1. Time – The inconsistent representation of time is a big issue when trying to integrate data from various marketing services.  There are many reasons for this.  Here are a few:

    • Different services define the start of their “day” at different times so the definition of “today” varies.

    • Some services store time based on GMT (Greenwich Mean Time) and some don’t.

    • When there is a transaction that involves multiple parties (an advertiser and a publisher, for example), there is no standard that defines which party’s time zone will be the baseline for a transaction.

  2. Geography – Geography is another area where complications arise.  Here are a couple reasons why:

    • “Regions” are categorized in different ways.  In the United States, for example, some services may use zip code to geographically categorize users and some may use designated market areas (DMA).

    • The hierarchy of countries are organized and defined differently.  Some countries have states and some don’t, as an example.  And there are multiple standards for referencing city, state, country, and continent names.

Data inconsistencies, like the examples described above, lead to poor data quality, which is a big problem when trying to make decisions that involve data from multiple sources.  And all of this makes it harder for organizations to be data driven since there is uncertainty about decisions that are made, as Redman explained in his article.

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