Even worse.  They don't provide cancellation on their Web page account into so I had to call them up.  When the email finally arrived it said that they will issue a full refund within 24 hours no questions asked.  When I was reading it, the customer support finally answered and agreed to help me cancel my account, but wouldn't stop asking marketing questions for why I was cancelling the account.  I told him "no questions asked" but he wouldn't take no for an answer.  I finally just used the email to cancel the account through the email link.