Source: http://www.drakefieldhomeopathy.co.uk/cr...
Stashed in: Conversations, Conflict
Psychologist Haim Ginott recommended that the best formula for a complaint is "XYZ"."When you did X, it made me feel Y and I'd rather you did Z instead."
Yes. Do not say something negative without offering an alternative.
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11:08 AM Dec 24 2013