Almost Human: The Surreal, Cyborg Future of Telemarketing - Alexis C. Madrigal - The Atlantic
Geege Schuman stashed this in Marketing
Such conversations happen millions of times a year, but they are not what they appear. Because while a human is picking up the phone, and a human is dialing the phone, this is not, strictly speaking, a conversation between two humans.
Instead, a call-center worker in Utah or the Philippines is pressing buttons on a computer, playing through a marketing pitch without actually speaking. Some people who market these services sometimes call this "voice conversion" technology. Another company says it's "agent-assisted automation technology."
I do not like the sound of this future. At all.