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Ploom Pax won't turn on?


Ploom Pax

Recently after a regular cleaning my Pax would not turn on any more! If I put it on the charger it would blink green rather than showing a solid orange or green. After several days of frustration, filing a support ticket, and finally doing online chat with a technical support person at Ploom, I learned the following things:

* Putting any sort of liquid -- including the cleaner or mouthpiece lube they include with the unit -- near the small white light inside the mouthpiece housing can potentially cause the unit to short out. It may also void the warranty! Seems like a bit of a design flaw to require two liquids that must be applied a couple millimeters away from an area that causes an automatic short... but that's what happens when you let a bunch of San Francisco hipsters design a piece of hardware.

*  The recommended fix is to put the unit into a bag of white rice for 48 hours! I tried it and it worked like a charm. Apparently shoving your expensive vaporizer into a bag of rice does NOT void the warranty. I don't know why this info doesn't appear in the Pax FAQ considering it seems to be a very common issue... but maybe they don't want to call attention to how common it is?

* Speaking of voiding the warranty... if you bought your Pax from an authorized dealer, they seem very amenable to helping you with the unit if the rice trick doesn't work. But if you bought your Pax from a reseller or a friend, you are SCREWED. That 10-year warranty you figured would make the premium price worthwhile? Null and void unless purchased from authorized dealer!

* Ploom tech support via chat is FAR more responsive than email. Unfortunately it only operates Tu - Fri 9AM - 5PM Pacific time. So you have a maximum window of 32 hours per week to try to get help if something goes wrong with a Ploom unit.

Happy vaping!

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The reason rice works is that it is a dessicant -- it removes moisture.

I have heard that Rice Krispies work well, too.

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