3 Things Learned from Building Chatbot Kip: Universal Emoji Translation, Slack Public vs Direct Messages, and What To Do When It's Too Slow
Adam Rifkin stashed this in Chatbots
With Google or Amazon, users now expect instant results. In searches with complicated modifications i.e “similar to option 3 but cheaper and in blue”, Kip suffers a bit of lag. This makes our users impatient.
A simple design hack, we send a “typing event” to Slack so it looks like Kip is typing while our bot rushes to respond quickly. Our users say they don’t mind the lag now since they know Kip understands them and is working on it. 😊