Here are some tips to help build our EQ as we continue to build our leadership capabilities:

• Learn what your triggers are and how they impact your emotions

• Ask for feedback from others often and openly

• Be an active listener, step back and look at things objectively

• Practice deep breathing, relax body, keep a clear mind

• Focus on other people’s perspectives and show interest in others

• Take time to learn the norms of the organizational culture

• Carefully read the dynamics of each situation, the people and your surroundings

• Nurture relationships; acknowledge others’ needs and feelings

• Manage expectations appropriately

• Welcome the difficult conversations and give direct, constructive feedback