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The Missing Leadership Principle at Amazon: Empathy


Stashed in: Leadership!, Awesome, Compassion, Amazon, Jeff Bezos

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This article is from a year ago but this resonates with me:

They need to add an entry to the company’s vaunted “leadership principles,” the 14 written values that guide new employees and mold the thinking of executives. The new 15th principle should go something like this: Have Empathy.

Amazon's Leadership Principles include...

  • Customer Obsession. Leaders start with the customer and work backwards. ... 
  • Ownership. Leaders are owners. ... 
  • Invent and Simplify. ... 
  • Are Right, A Lot. ... 
  • Hire and Develop the Best. ... 
  • Insist on the Highest Standards. ... 
  • Think Big. ... 
  • Bias for Action.

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Amazon has 14 leadership principles: http://amazon.jobs/principles

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