Stashed in: Smile!, Influence!, Psychology!
One of these things is not like the other....... It's tough being hardcore when you smile.
Malcolm Gladwell critique: David and Goliath misrepresents the science.
The Backfire Effect: The Psychology of Why We Have a Hard Time Changing Our Minds, by Brain Pickings
In negotiation, getting a No is actually better than a Yes: Three Negotiation Strategies from FBI Hostage Negotiator Chris Voss