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What quality can make you more convincing in a presentation or negotiation?

Stashed in: Presentations, Communication, Listen!, Negotiation, Mad Men!

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There's a time to smooth and a time not to be.

When speaking:

"...the consistency of one's emphasis, rhythm, and timing is an honest signal of a focused and smoothly functioning mind."

When listening:

"Consistent emphasis, however, is not always a good thing. It indicates focus and determination, but that is the opposite of what you want to signal when you are in the role of the listener and helper. In these situations, you want to be open to the concerns and ideas of others..."


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