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It’s not what you say; it’s what people hear. ~Frank Luntz
Top thing to do when you meet someone is to seek her or his thoughts and opinions without judging them. ~FBI behavior expert Robin Dreeke
The most common negotiating mistake is focusing on what you want instead of learning what the other side wants, and how badly.
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Stop talking. Ask and listen. ~best advice for leaders by Dave Goldberg, the Ultimate Mensch, in a tribute by Adam Grant
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The quieter you become, the more you can hear. ~Ram Dass
Know how to listen, and you will profit even from those who talk badly. ~Plutarch
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Everybody should be quiet near a little stream and listen.
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