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BART Talks Back: Agency’s Twitter Account Responds to User Complaints

Stashed in: Twitter!, Transportation!, Bay Area Housing

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Super interesting moment: government agency uses social media to gently but firmly educate people (most of them seem like pretty young people) about the consequences of the Bay Area's decades-long lack of infrastructure investment and anti-growth policies.

Seems like using Twitter for this is less effective than writing longer, more permanent posts about it.

Or is the point that one-on-one responses is the best way to educate people about something like why BART is having issues?

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