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Tech Companies Leave Phone Calls Behind - NYTimes.com


Stashed in: Silicon Valley!, Quora!, Meaning of Life, Email, History of Tech!

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“The plain and simple fact is that they’re too busy or too important to talk to us,” he said.

that is probably exactly it. there is a new way of living and most Americans are not yet part of it.

I love that Quora has answers to the meaning of life* but not an answer to what Quora's phone number is.

* See: http://www.quora.com/Meaning-of-Life

I guess it is not a practical medium of communication for companies that deal with a large number of free users.

You got it. Very impractical to have potentially millions of free users call.