Why big data won't improve business strategy for most companies.
Mo Data stashed this in Big Data Hype Cycle
Over the years, I've heard a lot of people talk about algorithmic business and how big data will improve business strategy. For most, I strongly suspect it won't. To explain why, I'm going to have say certain things that many will find uncomfortable. To begin with, I'm going to have to expand on my Chess in Business analogy.
I want you to imagine you live in a world where everyone plays Chess against everyone else. How good you are at Chess really matters, it determines your status and your wealth. Everyone plays everyone through a large computer grid. Ranks of Chess players are created and those that win are celebrated. Competition is rife.
The oddest part of this however is that no-one in this world has actually seen a Chessboard.
When you play Chess in this world, you do so through a control panel and it looks like this ...
Each player takes it in turn to press a piece. Each player is aware of what piece the other pressed.
And so the game continues until someone wins or it is a draw. Unbeknownst to either player, there is actually a board and when they press a piece then a piece of that type is randomly selected. That piece is then moved on the board to a randomly selected position from all the legal moves that exist. White's opening move might be to select 'Pawn', one of White's eight pawns would then be moved one or two spaces forward. But all of this is hidden from the players, they don't know any of this exists, they have no concept there is a board ... all they see is the control panel and the sequence of presses.
However, within that sequence people will find 'favourable' patterns e.g. the best players seem to press the Queen as often as possible! People will come up with their own favourite combinations and try to learn the combinations of other winners!
"When your opponent moves the Knight, you should counter with Queen, Queen, Rook" etc.
People in this world would write books on secret knowledge such as "The art of the Bishop" or"The ten most popular sequences of Successful Winners". The more you aggregate data from different games, the more patterns will be proclaimed. Some through experience might even gain a vague notion of a landscape. Let us suppose one of those people - by luck, by accident or by whatever means - twigs that a landscape does exist and somehow finds a way to interact with it.
Imagine one day, you play that individual but they can see something quite remarkable ... the board. You start off planning to use your favourite opening combination of Pawn, Pawn, Knight, Bishop but before you know it, you've lost.
Obviously, this was just luck! But every time you play this player, you lose and you lose fast. You keep recording their sequences. They beat you in two moves - Pawn (b) and Queen (b) (known as Fool's Mate) or they beat you in four moves - Pawn (b), Queen(b), Bishop(b), Queen(b) (known as Scholar's mate) but you can't replicate their success even though you copy their sequences, it never works and you keep on losing.People will start to seek all different forms of answers to explain what is happening. Maybe it's not just the sequence but the way that the player presses the button? Maybe it's timing? Maybe it's their attitude? They seem to be happy (because they're winning). Is happiness the secret to winning? All sorts of correlations and speculations will be jumped upon.
However there is no luck to this or special way of pressing buttons. The player controlling Black simply has far greater situational awareness. The problem for the player controlling White is they have no real understanding of the context of the game they are playing. White's control panel is just a shadow of the landscape and the sequence of moves lacks any positional information. When faced with a player who does understand the environment then no amount of large scale data analysis on combinations of sequences of presses through the control panel is going to help you.
I need to emphasis this point of understanding the landscape and having good situational awareness and so we'll now turn our attention to Themistocles.
The battle of Thermopylae (the tale of the three hundred) and the clash between the Greeks and the mighty army of Xerxes has echoed throughout history as a lesson in the force multiplier effect of landscape. Themistocles devised a strategy whereby the Athenian navy would block the straits of Artemision forcing the Persians along the coastal road into the narrow pass of Thermopylae where a smaller force could be used to hold back the vastly greater Persian numbers. I've provided a map of this below.
Now, Themistocles had options. He could defend around Athens or defend around Thebes but he chose to block the straits and exploit the landscape. Each of Themistocles' options represents a different WHERE on the map. In the same way that our enlightened Chess player has manyWHEREs to move pieces on the board. By understanding the landscape you can make a choice based upon WHY one move is better than another. This is a key point to understand.
WHY is a relative statement i.e. WHY here over there. However, to answer the question of WHYyou need to first understand WHERE and that requires situational awareness.
Now imagine that Themistocles had turned up on the eve of battle and said - "I don't knowWHERE we need to defend because I don't understand the landscape but don't worry, I've produced a SWOT diagram"
How confident would you feel?
Now in terms of combat, I'd hope you'd agree that a strategy based upon an understanding of the landscape is going to be vastly superior than a strategy that is derived from a SWOT. The question you need to ask yourself however, is what do we most commonly use in business?
The problem that exists in most businesses is that they have little or no situational awareness. Most executives are even unaware they can gain greater situational awareness. They are usually like the Chess Players using the Control Panel and oblivious to the existence of the board. I say oblivious because these people aren't daft, they just don't know it exists.
But how can we be sure this is happening?
Language and behaviour is often our biggest clue. If you take our two Chess players (White with little or no situational awareness, Black with high levels) then you often see a marked difference in behaviour and language.
Those with high levels of situational awareness often talk about positioning. Their strategy is derived from WHERE and so they can clearly articulate WHY they are making a specific choice. They tend to use visual representation (the board, the map) to articulate encounters both present and past. They learn from those visualisations. They learn to anticipate others moves and prepare counters. Those around them can clearly articulate the strategy from the map. Those with situational awareness talk about the importance of WHERE - "we need to drive them into the pass", "we need to own this part of the market". They describe how strategy is derived from understanding the context, the environment and exploiting it to your favour. The strategy always adapt to that context.
Those with low levels of situational awareness often talk about the HOW, WHAT and WHEN of action (e.g. the combination of presses). They tend to focus on execution as the key. They poorly articulate the WHY having little or no understanding of potential WHEREs. They have little or no concept of positioning and they often look to 'copy' the moves of others - "Company X gained these benefits from implementing a digital first strategy, we should do the same". Any strategy they have is often gut feel, story telling, alchemy, copying, magic numbers and bereft of any means of visualising the playing field. Those around them often exhibit confusion when asked to describe the strategy in any precision beyond vague platitudes. Those who lack situational awareness often talk about the importance of WHY? They describe how strategy should be derived from your vision (i.e. general aspirations). They often look at you agog when you ask them "Can you show me a map of your competitive environment?"
Back in 2012, I interviewed 160 different high tech companies in Silicon Valley looking at their level of strategic play (specifically their situational awareness) versus their use of open (whether source, hardware, process, APIs or data) as a way of manipulating their environment. These companies were the most competitive of the competitive.
What the study showed was there was significant difference in the levels of strategic play and situational awareness between companies. When you add in market cap changes over the last seven years then those with high levels of strategic play had performed vastly better than those with low levels.
Now this was Silicon Valley and a select few. I've conducted various interviews since then and I've come to conclusion that less than 1% of companies have any mechanism of improving or visualising their environment. The vast majority suffer from little to no situational awareness but then they are competing in a world against others who also lack situational awareness.
This is probably why the majority of strategy documents contain a tyranny of action and why most companies seem to duplicate strategy memes and rely on backward causality. We should be digital first, cloud first, we need a strategy for big data, social media, cloud, insight from data, IoT ... yada yada. It's also undoubtably why companies get disrupted by predictable changes and are unable to overcome their inertia to the change.
At the same time, I've seen a select group of companies and parts of different Governments use mapping to remarkable effects and discovered others who have equivalent mental models and use this to devastate opponents. Now, don't believe we're anywhere near the pinnacle of situational awareness in business - far better methods / techniques and models will be discovered than those that exist today.
Which brings me back to the title. In the game of Chess above, yes you can use large scale data analytics to discover new patterns in the sequences of presses but this won't help you against the player with better situational awareness. The key is first to understand the board.
Now certainly in many organisations the use of analytics will help you improve your supply chain or understand user behaviour or marketing or loyalty programmes or operational performance or any number of areas in which we have some understanding of the environment. But business strategy itself operates usually in a near vacuum of situational awareness. For the vast majority then I've yet to see any real evidence to suggest that big data is going to improve "business strategy". There are a few and rare exceptions.
For most, it will become hunting for that magic sequence ... Pawn, Pawn ... what? I've lost again?
-- Addition 13 Feb 2015
I'm no fan of strategy consultancy in general because most of what I see lacks any form of situational awareness and much of the field is uncomfortably close to snake oil. During my time as a CEO, I had to wade through endless drivel before I started to realise what the problem was. I thought I'd give you my top tips on how to spot and react to a dud.
How to react to Strategy Consultants.
1) Focus on Why? As soon as someone says this, you should say "Why is a relative statement such as why here over there? How do we determine where?" - any bluster on this should make you point the way to the exit. Remember - strategy always starts with "where?"
2) You're asking the wrong question! This is like someone telling you that your using the wrong sequence - it's magic thinking, secret arts etc. Ask them "How do I know if I'm asking the right question?" - unless they can provide you with a repeatable method or if there is any bluster on this then you politely ask them to "close the door on your way out".
3) Our method works! This should just make you run a mile. At best a method can teach you how to understand the environment, learn to play and learn to manipulate it to your advantage. Any mechanism for improving situational awareness will be imperfect. Any "formula" for success is again - magic thinking.
4) Company X did this and they were successful. If this is a call to implement an activity then this is backward causality. They should show the competitive landscape, how Company X changed that landscape to their favour by the introduction of this act, whether this pattern is repeatable to your competitive landscape and what the underlying mechanisms of change are. If they can't do this then ask them to leave.
5) 67% of companies have an XYZ strategy. This is just meme copying. Call security.
6) The top ten habits of successful ... run a mile AND call security. This is no different from the"top ten sequences of successful players" and unless they can provide a very precise mechanism to understanding the impact of those habits (i.e. understanding the environment and its manipulation by) then it's just gibberish.
7) The future is ... uncertain. Unless they can demonstrate repeatable and measurable patterns, the limitations of the patterns and the fundamental causes of the patterns in a manner which enables you to see the environment then this is not anticipation but guesswork or pre-existing trends that are so obvious they are of no differential value. Either case, you should be shouting"Next!"
8) You should align your strategy with your vision! A vision is a set of generalised aspirations. A strategy should be derived from an understanding of the context and the environment. I find throwing heavy books usually helps get them out of the room quickly.
9) You should align your business and IT strategy! Chances are you don't actually have a business strategy (otherwise you wouldn't be asking someone to help you improve your situational awareness) because if you did have high levels of situational awareness then you'd know this is an artificial division. If you've got a lion hidden under the table, now is the time to let it loose or at least tell them you're about to let one loose.
10) The key is to focus on execution! At times like this it is useful to have another door in the office that leads to a room with a table, a sheet of paper on it and a false floor covering a huge tank of sharks with frigging lasers. Say "Through that door is a room with a piece of paper on the table. If you answer the question quickly I'll give you a $100M strategy consultancy gig". As they charge into the room and turn the paper over, the false floor should disappear and the sharks should have their fun. Oh, as for the question on the paper - it should be "Well done on a speedy execution ... in your next life ... do you think situational awareness might help?"