Breaking Bad News Doesnâ€™t Have To Be So Bad
Marlene Breverman stashed this in Occupational Psychology
Led by Manuela Richter and Cornelius J. KĂ¶nig, a team of psychologists at Saarland University in Germany recently conducted a series of experiments examining whether there are certain â€śrulesâ€ť that managers can follow to minimize the distress of givingâ€”and receivingâ€”bad news at work.
Okay so what's the best way to deliver bad news?
â€śOrganizational bad-news training that focuses on both delivery and fairness issues in giving bad news seems to be a promising way to minimize harm for all involved.â€ť
"Using insights from medical settings, the researchers developed specialized training for managers that emphasized using facts (i.e., providing adequate and reasonable explanations of the bad news) and fairness (i.e., treating employees with dignity and actively listening to their responses) during the delivery of bad news."
Use facts and fairness. Got it.Â
You are a wonderful companion here, Marlene. I appreciate you!