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Customers!

By Adam Rifkin

Customers are the life-blood of any business, from startups to big businesses.

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The New Science of Customer Emotions

My Nine Months as an Uber Customer Service Rep

Why Ritz-Carlton Provides the World's Best Service

Software Engineering Tree Swing Cartoon Comic Variations: What the Customer Really Needed

Corporations don't create jobs. Customers do. ~Robert Reich

Fake smiling is worse than real smiling for customer service workers.

One Job That Could Guarantee Your Success

Eleven Madison Park Modernized Old-School Service by Googling All Guests

If I had asked people what they wanted, they would have said faster horses. ~Henry Ford

Company's Amazing Reply to a Raging Customer Has Fans and Orders Pouring In | Adweek

Amazon's Mayday support button

Lean Startup in the Enterprise Anti-Pattern: The Lean Waterfall by @TriKro

Jeff Bezos and the Age of Amazon: Excerpt From ‘The Everything Store’ by Brad Stone - Businessweek

The Sexy Dark Art of Turning Data into Better Decisions | LinkedIn

Five Steps to Generating Better Business Referrals - Forbes

How I Hire: Keep Takers Away from Customers | LinkedIn

After I banned tipping at my restaurant, the service got better and we made more money - Quartz

What Customers Want from Your Products — HBS Working Knowledge

Mobile Payments and the 'Wow' Factor: Q&A With Square CFO Sarah Friar - Harvard Business Review

The Satisfaction, and Annoyance, of Complaining - NYTimes.com

Purpose is Good. Shared Purpose is Better - Mark Bonchek - Harvard Business Review

How solving one customer problem can blind you to a bigger problem

Platforms and Networks: Managing Startups: Best Posts of 2012

You are absolutely right. Complaining about this minor problem for a very long time will solve it for sure madam.

Lean Startup Hack: Finding Early Evangelists

Jeff Bezos | David Lee

Amazon, DRM, and P.S. Amazon customer service always sucks

5 Ways to Encourage Customers to Share Your Content

37signals Earns Millions Each Year. Its CEO’s Model? His Cleaning Lady | Fast Company

"How do we reinvent the store to enrich our customers' lives?"

Is Customer Loyalty the Same as Customer Satisfaction? by GetViable |

Four Steps to the Epiphany: the Moby Dick of start-up books « robocosmist

The One Number You Need to Grow - Harvard Business Review

Why Waiting in Line Is Torture - NYTimes.com

I will never use Instagram to take a picture again.

Falling Into Business: Part II

Ever been to a "toilet-themed" restaurant?

The $4 Million Complaint Call | Inc.com

Growth Hack #1: Site Speed.

Conviction - Anything's Possible

Founding CEOs

The essence of what companies do is make people happy by providing solutions to their problems

Assessing the impact of Lean Startup Methodologies on early stage funding

Minimum AWESOME Product

Why Startups Fail Infographic

Chinese Restaurant Employs Robots to Serve Customers (Video) » M.I.C. Gadget

Enhancing Relationships With Customers Through Online Brand Communities

McDonald's Ranks Last in Customer Satisfaction Index | Shine Food - Yahoo! Shine

Mark Suster on business models, and the use of voice in mobile apps

Where are my customers? A GREAT action course on finding your customers